Information Technology Service Management Consultant

Vor 7 Tagen

Stuttgart, Baden-Württemberg, Deutschland Infosys Vollzeit

Job Description :
Role - IT Service Management

To be responsible for overseeing Service Operations within the organization to ensure they align with strategic goals and are executed successfully, which include planning, coordinating resources, tracking progress, managing risks, communicating with stakeholders, and facilitating collaboration among team members.

To also play a key role in resolving conflicts, making decisions, and reporting on the overall progress and performance of the programs under their management.

Maintain Customer Relations and Manage Services within Network and Data Center Operations

  • To be responsible for standardization of Processes and Service Management
  • Strong project management skills are essential, including experience with project planning, scheduling, budgeting, and resource allocation.
  • The ability to lead and motivate teams, as well as to provide clear direction and guidance to achieve program objectives.
  • Excellent verbal and written communication skills are critical for effectively communicating with stakeholders, team members, and other relevant parties.

Stakeholder Communication:

Risk Management:
Identifying potential risks and developing mitigation strategies to minimize their impact on program outcomes.

Team Leadership:
Providing leadership and direction to program teams, fostering collaboration, and resolving conflicts as they arise.
Excellent verbal and written communication skills

Infosys is a global leader in next-generation digital services and consulting.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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