Senior Community Lead

Vor 6 Tagen

Hamburg, Hamburg, Deutschland WeWork Vollzeit
Senior Community Lead | Community

About Us


At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally.

The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow's world at work.

Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About the Opportunity


Our Community team is an integral part of our business with the mission to enable our members to create their life's work.


As a Senior Community Lead, you will be responsible for standard Community Lead tasks in your building to ensure we meet our members' needs and maintain our WeWork global standards.

You will also have additional responsibilities, serving as a support to your Community Manager and being a leader amongst your peers in order to execute on company and area specific goals.

You will be responsible for ensuring that Proactive Check-Ins are completed to a high standard for your cluster, and partner with your Community Manager to deliver new hire onboarding, team trainings, and ancillary revenue management as required.

You will also act as the main point of contact for the cluster when your Community Manager is not present.


In this role, you'll:

Membership Engagement & Retention:

  • Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience.
  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
  • Follow up in person with all members who've submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative Medallia response.
  • Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the member's needs.
  • Review all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind.
  • Support front desk coverage schedule as needed, ensuring there is consistent coverage during business hours.
  • Serve as a point of escalation on WeWork policies and procedures to members within your home location while also supporting additional buildings within the cluster.
  • Recommend and operationalize enhancements to member experience and building processes based off of building observations and team feedback.
  • Provide insight, assistance and guidance to peers in regards to member experience best practices, including Proactive Checkins and Medallia insights.
  • Own cluster Proactive Checkin management by reviewing progress and notes to ensure that all buildings are achieving Proactive Checkin targets.
  • Assist Community Manager in rolling out new initiatives and goals to the cluster surrounding member satisfaction and overall experience.

Move-In & Move Out:

  • Conduct premovein meetings with all new accounts to ensure a successful move in.
  • Complete the New Member Orientation process for all new accounts within the building.
  • Curate new member onboarding materials such as welcome member notes, FAQ guides, etc to provide on movein day.
  • Conduct move out interviews to understand the departing members' overall experience.

Sales Support:

  • Conduct building tours set up by the Sales team for VIPs or prospective members as needed.
  • Alert appropriate contact on the Growth Team when a member notifies of any desire to have a Growth related conversation (ex. moveout requests, extensions, transfers, etc.).
  • Handoff prospective member sales to appropriate sales contacts (walkins, current members, guests, etc).

Events:

  • Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team.
  • Partner with your team to set up and host weekly "social events" that help to create a community within your location and execute "Value-Driving" events planned by the Events team when applicable in the building.
  • Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters.
  • Ensure buildingspecific operational requirements are met for each event (elevators, HVAC, etc).

Building Operations and Management:

  • Oversee operational budget and partner with CM to review building OPEX, assist cluster Community Lead's in navigating areas of complexity within their building reporting.
  • Utilize Tableau to analyze and track trends and opportunities across the buildings and suggest and implement enhancements
  • Analyze cluster trend data to own ancillary revenue management and own ancillary revenue driving projects (i.e. conference room booki

  • Senior Lead Management Manager

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland visable Vollzeit

    Als Teil des Lead Management Teams liegt Dein Hauptaugenmerk auf der Entwicklung und Bereitstellung eines effektiven Lead Management- und Generierungsprogramms für Visable. Der Schwerpunkt liegt auf der Überführung von marketingqualifizierten Leads in direkte und indirekte Vertriebs-Pipelines. Dies beinhaltet die Einrichtung automatischer Lead Management...

  • Salesforce Practice Lead

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland MA (Montreal Associates) Vollzeit

    Salesforce Practice Lead in Hamburg region, GermanyWelcome to the exciting role of Practice Lead, where you will become the representative of the business within the German Salesforce community.This position involves working closely with current clients and internal teams to identify their requirements and deliver bespoke solutions.Lead pre-sales initiatives...

  • Community Manager

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland OLIVER Vollzeit

    Role: Community Manager with German (PART-TIME) Type: 18 months FTC; 20h per week Location: Hamburg (onsite/hybrid) ROLE MISSION Working in partnership with our client, the Community Manager will work with some of Europe's most exciting lifestyle cleaning brands. These are brands that focus on sustainability, fun and bringing the joy back to cleaning. Thanks...

  • Community Manager

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland OLIVER Vollzeit

    Role: Community Manager with German (PART-TIME) Type: 18 months FTC; 20h per week Location: Hamburg (onsite/hybrid) ROLE MISSION Working in partnership with our client, the Community Manager will work with some of Europe's most exciting lifestyle cleaning brands. These are brands that focus on sustainability, fun and bringing the joy back to cleaning. Thanks...

  • Community Manager

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland OLIVER Vollzeit

    Role: Community Manager with German (PART-TIME) Type: 18 months FTC; 20h per week Location: Hamburg (onsite/hybrid) ROLE MISSION Working in partnership with our client, the Community Manager will work with some of Europe's most exciting lifestyle cleaning brands. These are brands that focus on sustainability, fun and bringing the joy back to cleaning. Thanks...

  • Senior Controller

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland ParshipMeet Group Vollzeit

    ParshipMeet Group is an international market leader in online dating and video entertainment. With its uniquely diverse and targeted business approach, the company covers the whole spectrum of the online dating market, ranging from social dating to matchmaking. ParshipMeet Group's brand portfolio consists of internationally successful and established brands...

  • Senior Solution Architect

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland Stott and May Vollzeit

    Senior Solutions Architect/ Technical Lead - Hamburg - German Speaking You will be apart of the Scrum team that takes care of the development and operation of streaming applications for some of Europeans leading broadcasting business. Driving forward the development and technical implementation of small and big screen applications, both with a strategic...

  • Senior Lead Developer

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland uptain Vollzeit

    Das Team von uptain sucht dich als Senior Lead Developer (m/w/d)Aufgaben Du wirst neue uptain-Produkte auf der AWS-Plattform umsetzen und diese mit Kundenfeedback kontinuierlich optimieren Den Einsatz von neuen Technologien auf der AWS-Plattform evaluieren und die Ergebnisse in unsere Architektur einfließen lassen Du leitest das internationale Full-Stack...

  • Lead Producer

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland Aardvark Swift Vollzeit

    For more than 15 years, Deep Silver Fishlabs have been creating award-winning, chart-topping games that have been brought to life on millions of screens and are now looking for a Lead Producer to join their team in Hamburg, Germany.At their core, they are a Studio for gamers, by gamers, and a reference in developing premium games with deep and engaging...

  • Lead Developer PHP

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland Detlev Louis Motorrad-Vertriebsgesellschaft mbH Vollzeit

    Als modernes Cross-Channel-Unternehmen bieten wir in über 85 Filialen in Deutschland, Österreich, der Schweiz und in den Niederlanden sowie mit einem Versandhandel über Onlineshop und Printmedien Europas größte Einkaufswelt für Motorradbekleidung und -zubehör. Wir bieten sichere Arbeitsplätze mit guten Konditionen und ein tolles Betriebsklima. Über...

  • Lead Developer PHP

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland Detlev Louis Motorrad-Vertriebsgesellschaft mbH Vollzeit

    Als modernes Cross-Channel-Unternehmen bieten wir in über 85 Filialen in Deutschland, Österreich, der Schweiz und in den Niederlanden sowie mit einem Versandhandel über Onlineshop und Printmedien Europas größte Einkaufswelt für Motorradbekleidung und -zubehör. Wir bieten sichere Arbeitsplätze mit guten Konditionen und ein tolles Betriebsklima. Über...

  • Senior Researcher

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland Reemtsma Cigarettenfabriken GmbH Vollzeit

    Imperial Brands are currently recruiting for a Senior Researcher to join our Sensory and Consumer Science Team on a 18 to 24 month fixed term basis. You will play a lead role in supporting and facilitating consumer research activities to gain valuable insights into consumer preferences, behaviours, and experiences. Your primary focus will be on understanding...

  • Lead Developer PHP

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland Detlev Louis Motorradvertriebs GmbH Vollzeit

    Als modernes Cross-Channel-Unternehmen bieten wir in über 85 Filialen in Deutschland, Österreich, der Schweiz und in den Niederlanden sowie mit einem Versandhandel über Onlineshop und Printmedien Europas größte Einkaufswelt für Motorradbekleidung und -zubehör. Wir bieten sichere Arbeitsplätze mit guten Konditionen und ein tolles Betriebsklima. Über...

  • Lead Developer PHP

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland Detlev Louis Motorradvertriebs GmbH Vollzeit

    Als modernes Cross-Channel-Unternehmen bieten wir in über 85 Filialen in Deutschland, Österreich, der Schweiz und in den Niederlanden sowie mit einem Versandhandel über Onlineshop und Printmedien Europas größte Einkaufswelt für Motorradbekleidung und -zubehör. Wir bieten sichere Arbeitsplätze mit guten Konditionen und ein tolles Betriebsklima. Über...

  • Lead Developer PHP

    vor 3 Wochen

    Hamburg, Hamburg, Deutschland Detlev Louis Motorradvertriebs GmbH Vollzeit

    Als modernes Cross-Channel-Unternehmen bieten wir in über 85 Filialen in Deutschland, Österreich, der Schweiz und in den Niederlanden sowie mit einem Versandhandel über Onlineshop und Printmedien Europas größte Einkaufswelt für Motorradbekleidung und -zubehör. Wir bieten sichere Arbeitsplätze mit guten Konditionen und ein tolles Betriebsklima. Über...

  • Werkstudent:in Lead Management

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland Sportfive Vollzeit

    **DEINE KARRIERE IM SPORTBUSINESS**Entdecke bei uns spannende Karrieremöglichkeiten im Sportbusiness. Unser Tätigkeitsfeld erstreckt sich über sämtliche Aspekte des Sportmarketings, und gemeinsam als Team decken wir die gesamte Wertschöpfungskette im Sport ab.Wir bieten Dir Freiraum und die Möglichkeit, etwas zu bewegen. Jeden Tag warten bei SPORTFIVE...

  • Team Lead Java

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland BridgingIT GmbH Vollzeit

    Die BridgingIT GmbH gestaltet mit passgenauen Software-Lösungen und Cloud-Plattformen die digitalen Prozesse und die agile Arbeitswelt von morgen. Als Teil der bridgingIT-Gruppe, einer herstellerunabhängigen, produktneutralen Technologie- und Unternehmensberatung, unterstützen wir unsere Kunden aus verschiedenen Branchen bei ihren wegweisenden...

  • Product Lead

    Vor 6 Tagen

    Hamburg, Hamburg, Deutschland Statista Vollzeit

    Join our Team Shape the world of data. Your way . Location Hamburg Working Model Full-time Job category Product & IT Product Lead (Hub Pages) (m/f/d) Location Hamburg Working Model Full-time Job category Product & IT At Statista, we're all about facts and data, for we are the world's leading business data platform. By providing reliable and...

  • Senior Surveyor

    vor 2 Monaten

    Hamburg, Hamburg, Deutschland Faststream Recruitment Vollzeit

    Faststream Recruitment is currently looking for a Senior Surveyor to join a global leader in providing classification services. This role will be based out of their Hamburg office.The PositionAs Senior Surveyor you will be responsible for examining and reporting on vessels and other marine and offshore structures to ensure compliance with the relevant rules...

  • Lead Producer

    Vor 6 Tagen

    Hamburg, Hamburg, Deutschland Aardvark Swift Vollzeit

    Posted 05 July 202- Salary Negotiable LocationHamburg Job type Permanent DisciplineProduction Reference19120 Contact NameJoe SutcliffeJob description:Deep Silver Fishlabs are working with Aardvark Swift to locate a Lead Producer. You will be joining a studio that is in essence built for gamers, by gamers, and who are well known for developing games with deep...