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Manager Kundenmanagement/Customer Experience

vor 3 Monaten

Höchstädt an der Donau, Bayern, Deutschland nova:med GmbH & Co. KG Vollzeit
Manager Kundenmanagement/Customer Experience (m/w/d)

Das Unternehmen nova:med legt großen Wert auf Lebensunterstützung durch Medizintechnik, familiäre Werte und gegenseitige Wertschätzung. Ihre langjährige Tradition sichert ihnen einen überzeugenden Marktanteil und ermöglicht es, die Zukunft von nova:med zu gestalten. Mit Liebe zum Detail und enger Kundenbeziehung sind sie äußerst erfolgreich.

Aufgabengebiet als Manager Kundenmanagement/Customer Experience:

  • Leiten und Weiterentwickeln des Teams Kundenmanagement/Customer Experience
  • Effektive Umsetzung von Anforderungen aus Krankenkassenvereinbarungen und Analyse in Zusammenarbeit mit anderen Abteilungen
  • Gestaltung und Definition von Kommunikationswegen und Personalkapazitäten
  • Förderung von kontinuierlicher Verbesserung der Kundenprozesse
  • Optimierung von Prozessen für exzellentes Kundenerlebnis
  • Unterstützung der Weiterentwicklung digitaler B2C-Services

Anforderungsprofil:

  • Studium in BWL, Wirtschaftsinformatik oder ähnliches
  • Erfahrung im Customer Experience Management, idealerweise im Gesundheitswesen
  • Führungserfahrung und soziale Kompetenz
  • Organisationstalent mit Hands-on-Mentalität
  • Kundenorientierung und Qualitätsbewusstsein
  • Verständnis für IT-Projekte und -Prozesse
  • Vorkenntnisse in E-Business, Web-Technologie und CRM/ERP-Systemen

Bei nova:med erwartet dich eine herausfordernde und abwechslungsreiche Tätigkeit in einem dynamischen Umfeld. Das Unternehmen bietet attraktive Entwicklungsmöglichkeiten in einem zukunftsorientieren Umfeld.

Warum bei nova:med arbeiten?

  • Offene Unternehmenskultur mit fairer Kommunikation und Feedback
  • Kollegiales Miteinander und schnelle Entscheidungswege
  • Flexible Arbeitszeiten und Teamgeist
  • Moderne Hardware und digitale Prozesse
  • Teamevents und soziale Leistungen
  • Sicherer Arbeitsplatz in einem modernen Büro in Höchstadt

Falls diese Beschreibung zu dir passt, freut sich das Team von nova:med über deine Bewerbung über das Online-Formular.