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Customer Care Support

vor 3 Monaten

Munich, Bayern, Deutschland Foxway GmbH Vollzeit
**Deine Aufgaben**

Du unterstützt unser 'Customer Care Team' bei der Beantwortung schriftlicher Anfragen der Nutzer unserer Trade-In-Portale für gebrauchte Mobiltelefone. Du bearbeitest alle damit zusammenhängenden Kundenanfragen, administrativen Aufgaben & mehr. Dein Vorteil: Unsere Service-Zeiten sind Montag bis Freitag von 09:00 bis 16:00 Uhr, keine Wochenend
- oder Schichtarbeit. Kein Telefon-Verkauf. Kein Outbound.
- Schriftliche Beantwortung von Kunden Anfragen (vorwiegend auf Deutsch, teilweise auch auf Englisch)
- Hilfestellung und Beratung unserer Kunden zur Nutzung unserer Online-Plattformen
- Bearbeitung von Reklamationen
- Auswertung von Kundenanfragen zur Verbesserung unserer Portale (e.g. FAQs)
- Kommunikation mit externen Partnern (schriftlich und telefonisch).
- Abstimmung mit internen Schnittstellen wie Sales, Sourcing, Finance, Operations, etc.

**Wir wünschen uns**
- Kommunikationsstärke (mündlich und schriftlich) sowie eine hohe Kunden
- und Serviceorientierung
- Berufserfahrung im Customer Care (z.B.Tourismusbereich) als Sachbearbeiter/in oder Verwaltungsfachangestellte/r
- Schnelle Auffassungsgabe, Flexibiliät, Freundlichkeit, Geduld
- du kannst mit stressigen Situationen gut umgehen und behältst den Überblick
- Verhandlungssichere Deutsch
- und Englischkenntnisse
- Sicheren Umgang mit den gängigen Office-Anwendungen
- Eigeninitiative, Teamfähigkeit, Flexibilität, Belastbarkeit und Zuverlässigkeit
- Einen humorvollen, motivierten Kollegen (m/w/d), mit dem man gerne nach Feierabend etwas trinken geht

**Wir bieten**
- einen #greenjob in einem sinnstiftenden, innovativen und nachhaltigen Umfeld
- Flexible Arbeitszeiten/ mobile work
- ein Unternehmen, in dem du aktiv zum Erfolg beitragen kannst und den Unterschied machen kannst
- regelmäßige Firmenevents
- BenefitsLanguage Training

Job Bike
Kantinenzuschuss
regelmäßige Teamevents
Corporate Benefits Shopping
Gummibärchen, Sweets & healthy Snacks
eine hervorragende Anbindung an S- und U-Bahn

**Über uns**

Wir helfen großen Organisationen, dem öffentlichen Sektor und Wiederverkäufern von Unterhaltungselektronik dabei, ihr Denken und Handeln zirkulärer zu gestalten. Konkret bieten wir unseren Partnern und Kunden verschiedene Dienstleistungen an, die ihnen helfen, Mobiltelefone, Computer und andere technische Geräte kosteneffizient und nachhaltig zu verwalten. Wir nennen das Circular Tech.

**Find your way in Foxway**

Art der Stelle: Vollzeit

Arbeitszeiten:

- Montag bis Freitag

Leistungen:

- Betriebliche Weiterbildung
- Essenszuschuss
- Firmenevents
- Flexible Arbeitszeiten
- Homeoffice-Möglichkeit
- Kostenlose Getränke
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens
- Sprachkenntnisse werden vermittelt
- Zusätzliche Urlaubstage

Arbeitsort: Zum Teil im Homeoffice in 81379 München