Director for Transformation

Vor 7 Tagen


Düsseldorf, Nordrhein-Westfalen, Deutschland Cognigy GmbH Vollzeit
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market.

Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel.

Through the perfect combination of Generative and Conversational AI, Cognigy's AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

Team , Trust , Transparency , Technology .

Product Management Director

Location:
on-site in Düsseldorf or remote in Germany (must be based in Germany)

Our structure features cross-functional development teams dedicated to continuous improvement, feature enhancement, and the creation of new products.

These teams are supported by our Quality Assurance (QA) and Site Reliability Engineering (SRE) groups, ensuring product delivery and stability.

In addition, you'll work closely with our Product & People team, a Software Architect, and our VP of Engineering, all united in tackling new challenges, fostering innovation, and guaranteeing both product success and customer satisfaction.

As the Director of Product Management, you'll lead the charge in designing products that not only meet market demands but also embody our company's vision.

Lead and manage our team of Product Managers in ensuring the reliability and efficiency in shipping high-quality software products
You have a proven track record as a Director in Product Management and have lead a Product Management department beforehand
You can foster great management skills that include coaching, mentoring, and building psychological safety and trust through conversations and open feedback
Familiar with advanced/complex software development processes
Worked in Enterprise Software/Hardware/SaaS company – and led development teams there


We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome.

Our excellent benefits make us a fantastic place to work - these include:

~ Attractive and performance-oriented salary
~Discretionary virtual stock options plan, so you can benefit from the company's success
~ Flexible and remote working options
~ Global Employee Assistance Program
~ Ongoing learning and development opportunities, including LinkedIn Learning
~ One paid 'Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
~

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