Technical Implementation Consultant

vor 1 Woche

Düsseldorf, Nordrhein-Westfalen, Deutschland Stepstone GmbH Vollzeit

Who we are

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match, in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world's leading job-tech platform.


Aufgaben

The job at a glance

Join our team and you'll be responsible for the technical implementation of one of StepStone's core technical products: StepStone Connect – it enables our clients to have a more frictionless application process and helps StepStone to understand and evaluate the quantity and quality of applications that we deliver to our customers.

Working in the B2B Enterprise Product Enablement department you will integrate clients by supporting them to deliver all relevant parameters to us and manage/maintain existing integrations.

This is so important to us. By joining our team, you will be playing a vital role as together we reimagine the labour market to make it work for everybody.

Your responsibilities:

  • Integrate clients by supporting them to deliver all relevant parameters to us and manage/maintain existing integrations
  • Manage requests that come into the (Salesforce) case queue and deal with these appropriately on a per client basis to ensure our product works as planned
  • Error reporting, management and escalation: Monitor errors with a dashboard and decide on the best actions to solve them involving different stakeholders internally and externally
  • Analyse (performance) data and report on changes and anomalies across KPIs
  • Join calls and meetings with clients / ATSs and internal stakeholders

Profil
  • Demonstratable experience of query ownership from initial report through to resolution
  • Excellent communication and active listening skills across different seniority levels
  • Ability to build rapport and collaborate with others within the company and externally
  • Ability to collect, track, and analyse data and derive conclusions
  • Business fluent in both German and English Language

Wir bieten

Your benefits

We're a community here that cares as much about your life outside work as how you feel when you're with us. Because your job shouldn't take over your life, it should enrich it. Here are some of the benefits we offer:

  • Your start at StepStone: We want you to feel comfortable right from the get-go and you can begin networking immediately. That's why we always start with an onboarding event lasting several days, during which you get to know your new colleagues, our products and our culture. After that, the onboarding continues in your department - with several weeks of individual training.
  • We support you: We want you to become part of the StepStone family as quickly as possible That is why we will support you with all the formalities during the visa process.
  • Your further development: We are growing - and of course we want you to grow with us. We will support you with targeted training that will help you develop both personally and professionally.
  • Big player with start-up flair: Even though we've grown quite a bit, we haven't lost our laidback attitude from the early days. In concrete terms, this means that we are on a first-name basis, we have short communication channels, flat hierarchies and super helpful colleagues.
  • Social Days: Talk is silver, action is golden - which is exactly why all our employees have 2 Social Days a year. These can be used flexibly for social and sustainable commitment. And the best thing about it: you don't have to take any holidays.
  • Holidays: While we're on the subject of holidays We offer 30 days of paid leave per year plus one customary day. And we always have Christmas and New Year's Eve off.
  • Our location? At the Medienhafen For you that means we're easy to reach - whether by car, train or bike. By the way: We sponsor 50% of your parking space or job ticket.
  • Job-bike: And we also have good news for all cyclists: with our Job-bike offer, we support you in getting to the office quickly and sustainably.
  • Mobile Office: This is also possible with us As a general rule, we offer two days of remote working per week. Feel free to ask directly during the interview to find out what the policy is for your role.
  • Are you into fitness? Great Whether it's in our own fitness studio, playing beach volleyball or running, you can keep fit with our wide range of sporting activities.
  • Fancy a coffee? Then take a look at our in-house baristas. Whether Caramello, Cortado or Flat White lactose-free - everything is brewed fresh and free of charge. Speaking of fresh, of course, we also serve fresh fruit every day.
  • Our in-house post office: Standing in line isn't your thing? Then simply have your parcels delivered to the office.
  • Even more benefits: Christmas party, summer party, team events, incentive trips, subsidization on our company pension scheme and great offers at wholesale rates (e.g. for mobile phone contracts, Sixt and hotel bookings with HRS) - our list is long. There's bound to be something for you too

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.


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