Project Designer
vor 1 Woche
Für unser Produkt im Bereich Customer Service suchen wir einen Customer Solution Designer (m/w/d), der*die maßgeblich an der Auswahl und der Einführung einer neuen Customer Service Lösung beteiligt ist und diese vorantreibt. Ferner stellt er*sie die nachhaltige Einführung in der Organisation sicher und entwickelt diese auch permanent weiter.
Standort: Osnabrück, Remote | Referenz-Nr.: | Beschäftigungsart: unbefristet
Es besteht die Möglichkeit, einen Großteil der Tätigkeit aus dem Home Office durchzuführen. Du richtest Team und Stakeholder an einer Produktvision aus, priorisierst Features für das Produkt und arbeitest mit dem Team stets für die beste Lösung
- Du hast Freude daran, ein erfahrenes crossfunktionales Team mit ruhiger Hand und viel gegenseitigem Vertrauen zu führen
- Du agierst in einer Schnittstellenfunktion sowohl mit den Geschäftsbereichen als auch mit internen Entwickler-Teams und externen Providern
- Du triffst mit Deinem Team fundierte und möglichst auf Daten basierende Entscheidungen
- Du agierst bedarfsgerecht und strategisch als Projekt- und Stakeholdermanager*in und unterstützt gleichzeitig Dein Team, effiziente und schnelle Lösungen zu finden
- Du gestaltest die digitale Zukunft in einer der bedeutendsten Branchen weltweit tatkräftig mit
Du verfügst über ausreichend Berufserfahrung als Customer Solution Designer oder Product Owner für Customer Service-Anwendungen
- Du stehst für Veränderung und verstehst es, diese in den Geschäftsbereichen nachhaltig zu vermitteln
- Du hast ein Grundverständnis von logistischen Prozessen und kennst dich mit Customer Service Aktivitäten aus - Der Kunde steht bei Dir immer im Vordergrund
- Du verfügst über ausgeprägte soziale Fähigkeiten im Umgang mit Menschen und kommunizierst empathisch und auf Augenhöhe
- Du bist erfahren in der Einführung von neuen Systemen, idealerweise im Bereich von Customer Service Solutions
- Diversität und Chancengleichheit sind fest verankerte Grundsätze unserer Firmenphilosophie. Bewerber*innen mit Schwerbehinderung werden bei gleicher Eignung bevorzugt berücksichtigt.
Hellmann Spirit: Du-Kultur im gesamten Unternehmen, Regelmäßige Team- und Firmenevents, Geburtstagslos der Deutschen Fernsehlotterie
- Work-Life-Integration: Flexible Arbeitszeiten und Mobiles Arbeiten
- Finanzielle Zusatzleistungen: Betriebliche Altersvorsorge und Vermögenswirksame Leistungen, Bis zu 1.600€ Netto Prämie für die Empfehlung von neuen Kolleg*innen, Vergünstigungen und Angebote für Reisen, Freizeit und Kultur
- Gesundheit & Wohlbefinden: Firmenfitness über Hansefit, Mobile Massage während der Arbeitszeit, Mental Health- und Gesundheitscoaching,
- Familie: Unterstützung bei der Kinderbetreuung, Urlaubstage für die Pflege von Angehörigen und bei besonderen Ereignissen
- Fachliche & persönliche Entwicklung: Newcomer Days, Weiterbildung und Trainingsangebote durch unsere Academy, Digitale Lernplattform (LearningHub), Zeit für Research & Development, Lizenzen für Udemy
- Mobilität: Zuschuss zum Deutschlandticket, Mobilitätszuschuss, Kostenfreie Parkplätze, Kostenfreie Nutzung der e-Ladesäulen
- Ausstattung: Handy, Laptop
» Dann bewirb Dich noch heute online unter Angabe deiner Gehaltsvorstellung und Deines frühestmöglichen Eintrittstermins über unsere Karriereseite. Falls Du im ersten Schritt bereits mehr über Dein Arbeitsumfeld, unsere Arbeitsweisen und unsere Kolleg*innen erfahren möchtest, besuch gern hellmann.Weitere Informationen zu Hellmann, unseren Leistungen und unseren Berufsmöglichkeiten findest Du unter hellmann.
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