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Director Global Account Delivery

vor 3 Monaten

Ismaning, Bayern, Deutschland Logicalis Vollzeit
Job Snapshot

**Employee Type**:

- Full-Time

**Location**:
Ismaning**Job Type**:

- Management

**Experience**:

- Not Specified

**Date Posted**:

- 2/3/2023

**Job Description**:
**Why choose Logicalis?**

Logicalis lets you experience the digital transformation up close - and to get involved in actively shaping its future. Your expertise makes you a crucial building block here. From pre-sales, sales and consulting to professional service, finance and marketing - we value collaboration highly. You'll quickly gain access to the most important topics and points of contact in our organisation.

A modern, digital workplace and offices located centrally in the biggest German cities (Frankfurt, Berlin, Stuttgart, Munich, Cologne, Dusseldorf) round out what we have to offer. As we are active internationally, you can also get involved in projects on a global scale - a bonus that many of our customers around the world appreciate.

We offer speedy decision-making, opportunities for personal development, and a welcoming work environment.

**Für unser Team Global Account Delivery suchen wir zum nächstmöglichen Zeitpunkt einen Director Global Account Delivery (all genders).**
**Deine Aufgaben**:

- Leitung und Verantwortung für die Serviceerbringung gegenüber unseren Global Accounts. Sicherstellung der vertraglich vereinbarten Services und die damit verbundene strategische Weiterentwicklung der Global Account Delivery Einheiten (Service Management und Delivery Teams).
- Führen, Motivieren und Entwickeln der zugeordneten MitarbeiterInnen mit dem Ziel, eine ergebnisorientierte und erfolgreiche Aufgabenerfüllung sicherzustellen und gleichzeitig die MitarbeiterInnen weiterzuentwickeln
- Weiterentwicklung des gesamten Leistungsspektrums gegenüber der Global Accounts in Verbindung einer strategischen Planung und Entwicklung einer langfristigen Wachstumsstrategie
- Sicherstellung der effizienten und effektiven Leistungserbringung des Aufgabenbereiches unter Berücksichtigung von kundenbezogenen und betrieblichen Vorgaben, sowie in Zusammenarbeit mit internen und externen Prozessbeteiligten
- Verantwortung für das Service
- und das Qualitätsmanagement und dessen nachhaltige Weiterentwicklung
- P&L Verantwortung für den Bereich Global Account Delivery und die Steuerung mittels KPI
- Zentraler Spoc bei Eskalationen innerhalb der Einheit Global Account Delivery
- Enge Zusammenarbeit mit internen Vertriebs
- und weiteren Einheiten innerhalb der Logicalis Group

**Dein Profil**:

- Technisches oder betriebswirtschaftliches Studium mit technischem Schwerpunkt oder vergleichbare Qualifikation
- Mehrjährige Erfahrung in der IT-Branche und in der Steuerung von Teams im Managed Service oder Outsourcing für Enterprise Kunden
- Mehrjährige Managementerfahrung mit nachweislich sehr guten Leadership Skills
- Sehr gutes Wissen und langjährige Erfahrung in IT Infrastruktur Themen (Storage, Backup/Archivierung, Betriebssysteme/UNIX-Systeme, Data Center Services, Networking, Security und Database)
- Mehrjährige Erfahrung im IT Service Management und sichere Anwendung von ITSM Begriffen und Prozessen und sehr gute Kenntnisse der Information Technology Infrastructure Library (ITIL Expert V3, ITIL 4 Managing Professional oder vergleichbar)
- Sehr gute Deutsch
- und gute Englischkenntnisse in Wort und Schrift

Logicalis unterstützt die berufliche Förderung von Frauen in der IT und ist in den Bereichen, in denen der Anteil weiblicher Beschäftigter bislang nur gering ist, sehr an Bewerbungen von Frauen interessiert. Werde Teil eines Teams, das Vielfalt lebt und sich für Chancengerechtigkeit unabhängig von Alter, Herkunft, Geschlecht, sexueller Identität, Behinderung oder Weltanschauung einsetzt
- ** Wir bieten Dir**:

- eine der Stellenanforderung entsprechend attraktive Vergütung
- 30 Tage Urlaub
- Home-Office
- Nettolohnoptimierung
- i. d. R. individuell angepasste Arbeitszeitmodelle
- Karriere
- und Aufstiegsmöglichkeiten innerhalb der Logicalis-Gruppe
- umfangreiche Fort
- und Weiterbildungsmöglichkeiten
- ein offenes und kollegiales Betriebsklima
- kurze Hierarchie
- und Organisationswege

Logicalis unterstützt die berufliche Förderung von Frauen in der IT und ist in den Bereichen, in denen der Anteil weiblicher Beschäftigter bislang nur gering ist, sehr an Bewerbungen von Frauen interessiert. Werde Teil eines Teams, das Vielfalt lebt und sich für Chancengerechtigkeit unabhängig von Alter, Herkunft, Geschlecht, sexueller Identität, Behinderung oder Weltanschauung einsetztBewerben heißt bei uns, dass sich zwei bewerben:

- **Wir bei Dir und Du bei Uns** Bei der Logicalis sprechen wir von Zusammenarbeit und die fängt bereits im Recruiting-Prozess an. Wir möchten jedem Kandidaten auf Augenhöhe begegnen. Das ist unsere Kultur, mit der wir auch innerhalb unseres Unternehmens zusammenarbeiten und diese Kultur leben wir auch im Recruiting.Logicalis GmbH

Lisa Nagel-Theune (Talent Acquistion Specialist)