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Junior Customer Education Manager
vor 3 Monaten
Iconosquare is on the lookout for an experienced Customer Education Manager to join our team. Reporting directly to the Head of Customer Success, this pivotal role will focus on empowering our customers through the development of the Iconosquare Academy—an extensive educational platform aimed at enhancing customer independence and proficiency with our product on a daily basis.
Key Responsibilities:
- Develop the Iconosquare Academy: Lead the creation and implementation of the Iconosquare Academy, a comprehensive educational initiative designed to transform our clients into experts in using our platform.
- Identify Learning Needs: Analyze and understand the specific educational needs and challenges faced by our customers, pinpointing areas where they struggle and gaps in their knowledge.
- Design Educational Content: Tasked with crafting engaging and effective learning materials that promote deep knowledge retention and enthusiastic product adoption. This includes the production of video tutorials, conducting webinars, and optimizing interactive resources like FAQ databases and chatbot workflows.
- Deliver and Refine Training Programs: Not only develop, but continuously refine training programs that enhance customers' understanding and use of the product, ensuring that the Iconosquare Academy remains a state-of-the-art learning environment.
- Evaluate Program Impact: Assess the effectiveness of the educational programs through customer feedback and engagement metrics, utilizing this data to make informed improvements to both content and delivery methods.
- Collaborate with Teams: Coordinate with Customer Success Managers, Product Development, and Marketing teams to align educational content with product updates, marketing strategies, and overall customer outcomes.
Skills Required:
- Educational Leadership: Strong ability to lead educational initiatives, with a focus on building and maintaining a learning academy for customers.
- Instructional Design: Skilled at creating structured and impactful educational content across multiple mediums, ensuring that learning is both effective and engaging.
- Communication: Exceptional communication abilities, capable of explaining complex product features in simple, accessible language.
- Analytical: Use data-driven insights to understand customer interactions and improve educational content and strategies continuously.
- Tech-Savvy: Proficient with modern educational technologies, including Learning Management Systems (LMS), Content Management Systems, CRM systems like Hubspot, and video editing tools.
- Adaptability: Agile in responding to changes and updating educational materials to reflect the latest in product development and customer feedback.
This role is ideal for someone passionate about enhancing customer experience through education, aiming to make each user proficient and confident in navigating our platform.
