Working Student

vor 2 Wochen

Munich, Bayern, Deutschland Cisco Systems Vollzeit

Duration: 6 months to 1 year, 20 h/week


The German Cisco Customer Success Team is looking for a Working Student to support the Customer Success Executive Team in overall business planning.

This team covers the Top20 customers of Cisco.

The role resides in the Customer Experience organization, one of Cisco's fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.


Why You'll Love Cisco


Connect - Secure - Automate - Helping our customers around the world solve these challenges is not only our privilege, but also our most pressing responsibility.

Digital Transformation at Cisco is lived through innovation, creativity and findings. We embrace digital, and help our customers implement change in their digital businesses.


Cisco is dedicated to drive the most trusted customer experience in the industry, through our innovation, choice and outstanding people.

Taking accountability, bold steps and taking difference to heart is build in our DNA because without diversity of thought and a dedication to equality for all, there is no moving forward.

With our purpose to power an inclusive future for all we continue to connect the unconnected, coming together as a community to make leave the world a bit better than we found it.


The German Cisco Customer Success Team is a dynamic and international team that brings excitement to the company every day.

We partner closely with the Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better.

We will provide you with a platform for success including:
mentoring, training and on-the-job learning that will strongly support you in your career advancement.


You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities.

Our teams adapt quickly to respond to market changes, and we are all highly encouraged to give back to our local communities.


Responsibilities


The Customer Success organization is a highly visible, strategic team to continue to transform customers' business and meet their objectives through custom Cisco solutions.


  • You will support the Customer Success Executives in driving the adoption together with Sales and our partners.
  • You will work with teams to develop a comprehensive, deep view of customer requirements and objectives and define a strategy to drive adoption as well as minimize renewals risk and financial attrition.
  • Additionally, you will have the chance to work on longterm strategies for the entire Customer Success team.
  • As a working student you will learn about and use standardized sales tools. You will experience and gain on hands knowledge of the entire sales cycle from end to end.

Tasks:

  • Creating reports from different internal tools, maintaining data in Salesforce
  • Supporting and Coordinating team projects and Cisco internal events
  • Early adoption of new Cisco tools and best practice sharing
  • Assisting in customer plans creation

On the Job Experience - SPM

  • Shadowing and accompanying Customer Success Executives on internal and external meetings
  • Leading own projects
  • Partners with the Customer Success Team and account teams to preserve and improve customer contracts and relationships.
  • Supports on adoption for products and services with small volume
  • Assist Customer Success team with ad hoc requests to meet customer need
  • Ability to learn quickly on the job when introduced to new technologies
  • Capability of working independently as well as within crossfunctional teams in a collaborative, professional environment.
  • A team player with positive demeanour
  • Ability to work in a high paced work environment
  • Motivation and passion to learn new technologies and suggest improvements
  • Capability to think outside of the box.
  • Further IT Skills i.e. CRM tools (Salesforce), Mind Map etc. highly welcomed

Eligibility Requirements

  • Currently pursuing a Bachelor's or Master's degree
  • Native or fluent German and fluent English skills, both in speaking and writing
  • Must be able to legally live and work in Germany, without visa support or sponsorship


If you are looking for firsthand involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us #WeAreCisco

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