Application Administrator

We are looking for an Application Administrator / Support Engineer to take ownership of our business systems and provide second-level support to users across the organization. You will configure and maintain business applications, resolve escalated support issues, manage user access, build reports and automations, and ensure our tools run smoothly as we grow.This role offers growth opportunities with hands-on experience in system integrations, automation, and technical operations. You will start as a power user and develop into a technical administrator who builds workflows and connects systems.Experience with CRM platforms (Salesforce, HubSpot) or business application administration is a plus, not a requirement.ResponsibilitiesSecond-Level Support :Handle escalated support tickets requiring deeper technical investigationDiagnose and resolve complex application issues across business systemsCommunicate solutions clearly to users in French, English, and GermanDocument recurring issues and create knowledge base articlesIdentify patterns in support requests and address root causesUser & Access Management :Manage user accounts, permissions, and roles across all business applicationsOwn onboarding and offboarding processes for system accessImplement and maintain security policies and access controlsSystem Configuration :Configure applications to match business processes and workflowsBuild and maintain custom fields, objects, and automation rulesSet up and maintain integrations between systemsData & Reporting :Create and maintain reports and dashboards that support decision-makingEnsure data quality and consistency across platformsHandle data imports, exports, and migrationsTeamwork :Gather requirements from stakeholders and translate them into system configurationsTrain team members on system features and best practicesWrite clear documentation for configurations and proceduresProactively suggest improvements to tools and processesProfileWhat Matters Most :Genuine curiosity: you enjoy figuring out how systems workProblem-solving mindset: you dig until you find the root cause, not just the quick fixFast learner: comfortable picking up new tools and platforms independentlyClear communicator who can explain technical concepts to non-technical usersRequired Skills :Professional working proficiency in French, English, and German (or Luxembourgish)Ability to troubleshoot issues methodically and document solutionsBasic understanding of how applications store and organize dataStrong written communication skills for support responses and documentationNice to Have :Experience administering Salesforce, HubSpot, or similar platformsBasic scripting or automation knowledge/interest (JavaScript, Python, or no-code tools like Zapier/Make)Familiarity with APIs or system integrationsBackground in IT support, helpdesk, or technical supportUnderstanding of SQL or database conceptsSoft SkillsStrong sense of ownership for system reliability and user satisfactionClear and helpful communication styleSelf-management skills: ability to prioritize tickets and projects independentlyCollaborative mindset and willingness to assist team membersProactive approach to identifying and fixing recurring problems