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vor 1 Woche

Körperich, Deutschland Enovos Vollzeit

AI-Driven IT Service & SLA Manager (m/f/n)Department: Energy Business IT | Location: Esch-sur-Alzette | Contract: Permanent | Job Requisition N°19639 Your tasks You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projectsYou provide recommendations for data insights and optimal tool selectionYou coordinate with stakeholders to deliver successful outcomes on internal and external projectsYou monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standardsYou ensure SLA adherence, optimize IT support processes and drive continuous service improvementsYou configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiencyYou leverage tools like Tableau or Power BI to analyse service data and enhance IT performanceYou drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization Your profile  You hold a university degree in IT, Computer Science or equivalentYou have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoringYou have hands-on experience configuring AI-driven systems or chatbots to automate IT support processesYou are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service deliveryYou have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectivelyYou are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvementsYou have analytical skills, a talent for dealing with processes and numbers and a keen eye for detailsYou are a team player with excellent interpersonal and communication skills You show a high level of engagement and initiativeExcellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage What we offer “Together we build the future of Luxembourg’s energy transition”.  The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater RegionA multicultural and international working environment that encourages diversity and inclusion A competitive salary with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)A significant stability of employment and the possibility to evolve within the GroupContinuous learning and development career path adapted to the needs of each employee Hybrid working mode with the possibility to work from home For external applications, a recent copy of the police record will be requested if you are invited for an interview.

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