B2C Director

Eltrona, the historic Luxembourgish cable TV provider, is, after a full takeover by the Belgian cable Co Telenet, a wholly owned Liberty Global subsidiary, on a turnaround journey. Eltrona, operates a hybrid fibre – coax network that can provide more than 80 % of the Luxembourgish households and enterprises with very high-speed broadband. It is the company’s mission to evolve to the reference alternative Internet provider, doubling market share in mid-term, and transforming to become a highly performant telecom operation.

In this context we are looking for a driven B2C Director to lead our Commercial teams, and to transform the Commercial activity to become a high performant multi-channel commercial engine, with the focus on in and outbound telesales, commercial and customer experience growth. The B2C Director is part of the Eltrona Leadership team. Your key responsibilitiesYou will be the heart of Eltrona's B2C team, leading and growing the people, strategy and execution, and you will play a key role in the further transformation of our commercial activities, our commercial performance and the associated customer experience.

Your key responsibilities include

1) Ensure the day-to-day management of the Sales department and teamsSteer people, plans and processes to ensure optimal performanceCoach and grow the sales teams (shop and telesales)Develop and grow telesales maturity and resultAssume responsibility for the commercial resultsOversee commercial investments (sales acquisition costs, remunerations)Manage commercial planning and timelines, as well as commercial strategyManage and grow commercial journeys and associated customer experience2) Ensure transformation of the commercial activitiesThink, build and run plan to transform and scale commercial activitiesDevelop a top performing commercial engine fuelling further commercial growthDevelop commercial excellence program and multi-channel strategyAccompany teams, business and company in the transformation process Anticipate and plan for medium- and long-term top and bottom-line resultsGrow collaboration with all customer-facing teams to maximize resultsGrow commercial teams’ skillsets and attitude to fit the next level growthGrow ability to pilot data and process driven businessYour main competenciesYou are a driven and enthusiast Commercial people and transformation leader, thriving in a high-paced environment where ownership and collaboration are essential values, and have an outspoken drive to achieve results.

Your main competencies include

Hands-on leader who can thrive in a small company setupLeader accustomed to turnaround contexts (bringing vision, structure and engagement)Excellence in steering teams and operations (sales organisations) Ability to transform, federate teams around a common goal and thrive in complex settingsFamiliarity to work as part of a Leadership team and represent the companyExperience with Telco (or service) commercial and onboarding processes is a must Proven success in turnaround projects, and in creating people and business growthOutspoken drive for achieving results and performanceAbility to unite, create meaning, and gain team buy-in on cross-functional projects Excellent communication skillsRigor and organizational skills, particularly for budget and project managementAbility to be relevant in both small and large organizationsStress-resistant and able to thrive in a fast-changing environment Fluency in French and English, both spoken and written, any other language is an asset