Private Capital – Client Service Manager

vor 1 Monat

Ralingen, Deutschland BNP PARIBAS Vollzeit

BNP Paribas SA a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities. 

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services. 


To support its current growth, BNP Paribas SA is looking for a:


Private Capital – Client Service Manager (M/F)

CDI


Your mission :


In your role, you will :

  • Be the interface between clients and BNP Paribas Luxembourg Private Capital Operations related activities and services to follow-up the daily service delivery.
  • Ensure service delivery quality to client.
  • Anticipate clients’ needs.


Advantages of the position :


  • Evolve in a dynamic department managing Private Capital products and services topics. 


Working environment :


  • You will be a part of a strong Group certified Top Employer for the 5th time.


Education:


  • Bachelor Degree or relevant professional experience 
  • Experience of working in a customer-facing role
  • Knowledge of the Private Capital products and services


Your responsibilities:


  • Manage a portfolio of client accounts
  • Operate as the main point of contact for clients and act as main point of escalation related to operations.
  • Develop and maintain relationships with clients often through regular communication
  • Identify opportunities to enhance the client’s experience
  • Promptly and effectively address client issues by coordinating with internal teams
  • Ensure close cooperation on transversal issues with different bank departments
  • Maintain quality log and client action log
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Continuously monitor client satisfaction levels by gathering feedback and completing assessments or client pulse
  • Conduct regular service reviews to assess the organisation performance
  • Coordination and contribute to due diligence


Technical Skills :


  • Analytical skills: Ability to capture any requirement and address it to the relevant stakeholder.
  • Organisation skills: able to manage her/his day-to-day and priorities
  • Accuracy:
  • precision and attention to details
  • to respect tight deadlines 
  • to follow to-do lists 
  • Client focus: ensure to satisfy client’s needs within deadlines
  • Escalation:
  • to ask for assistance when needed
  • to refer issues to the appropriate person(s)
  • Ability to learn by adjusting practices following newly acquired knowledge


Language Skills:


  • Fluent in English and French; German/other languages will be considered as an asset 
  • To be able to express her/his messages, both oral and written, in a clear way


During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23 2016 concerning the criminal record.

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