Dutch Service Desk Agent/tech support Dusseldorf

vor 1 Monat

DÃsseldorf, Deutschland Cpl Vollzeit

Role Overview

  • Provide first-level technical support, service restoration, the fulfillment of service requests, and advice to users ensuring the maximum availability, performance, and utilization of knowledge and information systems.
  • Follow a systematic, disciplined, and analytical approach to problem-solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
  •  Provide first measure analysis of issues and inputs for problem management. Leverages the best effort method for issue resolution through cross-functional coordination and support team leader in training, reviews, and escalation handling.

Your Profile

  • Fluent in Dutch.
  • Located in the Greater Dusseldorf area to commute.
  • Motivation in technical support career.
  • Knowledge or experience in the Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.

The Offer

  • Competitive salary 33k-34k
  • Permanent fulltime contract.
  • Well-connected central Düsseldorf location.
  • A brand new small team to expand with exciting career opportunities.


Sounds interesting? Send your CV to vivian.rodriguez@cpl.ie and we can discuss this or other positions in Germany.


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