Product Manager Service

vor 3 Wochen


Oberkochen, Deutschland ZEISS Gruppe Vollzeit

locationsOberkochenMünchenFull timeposted onPosted 2 Days Agojob requisition idJR_1033480Your Roleend-to-end responsibility for the success and fulfillment of our growth ambitions of service products throughout the entire product lifecycle from ideation, to development and market launch incl. pricing to sunsetshape the customer care market with disruptive digital/connected value adding customer care services for all products within our business sector "Surgery Posterior Segment"lead the definition and prioritization of all customer care & technical service product requirementsalign with other business sectors and business unit global service operations as well as other service operators on MED level for harmonized ZEISS Meditec AG customer care offerings towards joint customer role groups like BioMed'srepresent the target customer within the business sector with deep understanding of target customer roles and market knowledge (e.g. competitor offerings, industry benchmarks, analysis of market & technology trends, regular market surveys etc.)act as key sparring partner and support for stakeholders in the entire organization: from Service Requirement and operations, product management and R&D teams all the way to our sales and after-sales teamdrive continuous data driven improvement processYour Profileuniversity degree in Business Administration, computer science, engineering or related fieldminimum of 3-5 years of experience in customer care product management, service management in country organisation or service operations all in the medical industry contextstrong customer focus and user-centric mindsetwillingness to travelfluent in Englishstrong communication and stakeholder management skillsstrong business and ideally technological understandingSimilar Jobs (5)



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