Customer Support Center Engineer

You will report to the Customer Support Center Manager (CSCM) and will be responsible for providing technical assistance and problem-solving support to customers. You will be responsible for the provision of additional services and carrying out support activities for the service organisation.

Responsibility to ensure a timely response to the requests of the customers - for which you will be the technical reference point - and to guarantee the provision of ancillary services.

Main tasks: 

• To collect and respond to calls from Customers.
• To manage support tickets assigned to them until resolved.
• To interface with the Customer to identify and resolve technical issues.
• To support the Spare Parts Department for the procurement of materials.
• To report the assistance intervention for the purpose of informing the Customer and drafting a historical database for consultation.
• To set up, execute, and control the design of plant modernization orders.
• To support the Sales office in defining retrofits.
• To be available for short periods of travel.

  Ihr Profil:

  • Good knowledge of English and German (knowledge of a third language is welcome)
  • Proactivity, Customer orientation
  • Excellent analytical and problem-solving skills
  • Attitude to teamwork
  • Availability to travel and to make shifts on call
  • Flexibility and resistance to stress
  • Excellent knowledge of the office package, especially Excel
  • In-depth knowledge of programming applied to the automation field
  • Good knowledge of C++ and Visual Studio
  • Good S7/TiaPortal programming skills (Rockwell welcome)
  • Good knowledge of Profibus Profinet and LAN networks
  • Reading and understanding electrical and mechanical drawings (Basic)