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Customer Service Representative
vor 3 Wochen
Customer Service Representative (m/f/d)
Requisition ID: 39205
Job Location(s):
Budapest, HUDubnica nad Vahom, SKNeumuenster, DENordborg, DKBaden-Baden, DE
Job Description
As a constantly growing company, Danfoss is looking for motivated employees who want to work with us on our success. We are looking for a Customer Service Representative with English and other foreign language ( Italian ) to join our diverse team.
The primary function in this role is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.
Location: Budapest (HU), Baden (Germany), Nordborg (DK), Dubnica (SK), Neumuenster (Germany)
Job Responsibilities
Order management and responding order related inquiries.
Being responsible to either solve the issues raised by customers or assigned them to responsible departments.
Coordinating requests by follow up with the cross functional teams.
Team up with your colleagues to collaborate on problem solving and identify major service solutions.
Actively use the knowledge base to resolve problems and raise potential knowledge gaps.
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
Strong English capabilities + Italian language + additional European language is an advantage
Experience in customer service related field
Considerable familiarity with SAP, MS Office Suite particularly and the Windows environment in general
Attention to details and analytical mind-set
Team-oriented problem-solving skills and corrective action methodology
Proficient in creative problem solving, conflict resolution, and managing priorities
Employee Benefits
Danfoss Customer Service Team is for you, if you would like to:
Be a part of a modern family business in which our employees can build on a reliable and valuable partnership
Varied and challenging work in a multinational and innovative company
Professional and personal development
Be a trusted team member and have a supportive supervisor
Have unlimited access to our online training tool to improve your soft skills and technical capabilities
What do we offer?
Hybrid working is supported
Monthly gross 500.000 HUF cafeteria
Last and foremost, a great team, also a lot of learning and training opportunities in a new and modern office environment in the central of Budapest
Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program, Health care program
Possibility to join our social communities and networks
Opportunity to build up long term career path and develop your skills with wide range of learning options
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
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