Senior Client Advisor

vor 1 Monat

München, Deutschland Richemont Vollzeit

Would you like to be a modern Hero?

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the international market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

In order to reinforce our retail teams, we are currently recruiting a

Senior Client Advisor (m/f/d)

 

YOUR MISSION

As a dedicated member of our Munich Panerai Boutique, the Senior Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

 

RESPONSIBILITIES:

 

CLIENT EXPERIENCE AND RELATIONSHIP MANAGEMENT

  • Creates engaging and emotional client experience to clients
  • Offer best in class service being it in boutique or virtually, making a clear difference vs competition
  • Host clients and other stakeholders in line with Panerai standard
  • Find ever new and creative means to exceed clients’ expectations
  • Proactively recruit new prospects through networking and community building
  • Utilize Customer Relationship Management (CRM) tools and analysis to enhance client experience
  • Collects meaningful client information throughout the client journey
  • Engage in CRM-activities such as prospect follow-up on a daily basis
  • Act as an ambassador in and out of the boutique, conveying passion for the brand

 

DRIVE SALES

  • Knowledge in Panerai history, products, partnerships as well as the watch industry
  • Engage clients using storytelling
  • Achieves individual and team sales targets, KPIs
  • Use available data/systems to better understand own performance and sales opportunities
  • Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales
  • Identify and/or create sales opportunities inside and outside boutique environment
  • Handle customer service requests and respective processes

 

BOUTIQUE OPERATIONS

  • Act as a role-model to client advisors and the shift-in-charge in the absence of boutique management.
  • Handle general Boutique administrations and back of house operations with care
  • Ensure boutique operation comply with company policy

 

HOW DO WE KEEP YOU SMILING?

  • You will be part of a dynamic Maison where your skills and talents will be recognized
  • You will share with us the same values such as “enriching communities, care attitude, continuous improvement, efficient accountability”
  • You will work in a multicultural team and develop international experience
  • You will navigate with us on our sustainability journey
  • You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group

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