Team Lead Central Service Desk

Vor 6 Tagen

Kirchdorf an der Iller, Deutschland Liebherr Vollzeit
Team Lead Central Service Desk (m/f/x)

How would you consistently deliver an outstanding daily customer experience? As our organization expands, we recognize the critical role a well-structured, customer-focused Service Desk plays in our success. We’re seeking an experienced leader to head our central Service Desk team. As the Team Lead, you’ll establish ITIL- and ITSM-based best practices, ensuring seamless support processes.

Your future. What you can expect

Collaborate on designing, implementing, and organizing our central service deskDefine and enforce guidelines for support processes, including incident management, request fulfillment, and problem resolutionLead the onboarding process for new Service Desk agents, fostering a positive, customer-oriented work cultureServe as the central point of communication for customer information, including incident notifications, software releases, and maintenance updatesImplement tools (such as ticket tracking, automation, and AI) to streamline service desk operationsDirect and prioritize ticket routing and fulfillment

Your profile. What you bring in

Proven leadership experience in IT Service Desk ManagementCompleted studies in business informaticsExperienced communication skills in English and GermanTeam player with a strong work ethic and a global, customer-centric mindsetHands-on approach, emphasizing clear processes and quick decision-makingActively contribute to team transformation as a servant leader

Our commitment to you. Your benefits

As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities.

Become part of our strong team and get to know the Liebherr Group as a reliable partner.

Our benefits:

An exciting opportunity to lead in the convergence of technology and business strategy, shaping the futureThe opportunity to be a part of a global leader in innovationA dynamic and supportive work environment with opportunities for personal and professional growthShaping and supporting meaningful change within our IT worldAttractive remuneration and social benefitsFlexible and hybrid workingFreedom for creative workCompany pension schemeCrisis-proof workplaceIndividual development and training opportunitiesEmployee benefits & discountsBicycle leasing Healthy & regional catering Company health managementEGYM Wellpass

Get your own impression: Liebherr - Imagefilm Standort Oberopfingen - YouTube Liebherr - Finde dein perfektes Match (youtube.com)

Haben wir Ihr Interesse geweckt? Dann freuen wir uns über Ihre Online-Bewerbung. Bei Fragen kontaktieren Sie bitte Ümit Arici.
One Passion. Many Opportunities.

Das Unternehmen

​ Die Liebherr-IT Services GmbH mit Sitz in Oberopfingen bei Kirchdorf an der Iller erarbeitet IT-Lösungen für die gesamte Firmengruppe, koordiniert die standortübergreifenden IT-Anwendungen und berät die Gesellschaften der gesamten Firmengruppe in IT-Fragen.    
Standort

Liebherr-IT Services GmbH 

St. Vitus 1

88457 Kirchdorf/Oberopfingen

Deutschland (DE)
Kontakt

Ümit Arici

uemit.arici@liebherr.com

nicole.amelang@liebherr.com

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