Sales Associate

vor 2 Monaten

München, Deutschland Richemont Vollzeit

Sales Associate (m/f/d)

 

Vacheron Constantin is looking for a Sales Associate (m/f/d) who has a demonstrated track record in building client relationships and delivering exceptional customer service.  As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, and proactively develop a client portfolio.

 

KEY RESPONSIBILITIES

 

Sales Achievement & Client Development:

  • Consistently achieve and/or exceed the individual and boutique monthly sales target, as directed by management.
  • Cultivate strong client relationships whether in or outside the boutique representing the organization
  • Demonstrate ability to proactively bring in new and develop existing clientele
  • Develop high-value and bespoke sales, with a focus on cultivating Les Cabinotiers clientelle
  • Ensure each client receives exceptional customer service
  • Provide expert product knowledge and Maison history
  • Assist clients with Customer Service needs, before or after sales
  • Maintain brand’s high standards.
     

Client Relationship Management:

  • Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
  • Standards of CRM outreach for clienteling, client follow-up are maintained.
  • Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
  • Appropriately resolve client issues/concerns and escalate as needed to Management.
  • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
     

Daily Boutique Operations:

  • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
  • Assist in the merchandising and daily maintenance of displays and back-stock
  • Train new employees on Sales as well as Visual Standards
  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit   
  • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
     

 

JOB PROFILE

  

Personal Skills:

  • Solid experience in Luxury Goods Retail with at least 8-10 years’ experience, high interest for watchmaking
  • Action oriented, assertiveness in negotiating and closing the deal
  • Highly client focused, willingness to serve and find solutions
  • Team player, positive and constructive mindset
  • Very good general education and etiquette
  • Strong sense of luxury service, attention to details, willingness to serve and find solutions  
  • Excellent communicator, able to develop a network
  • Fluent German and English, another language would be a plus
  • Flexibility towards working hours

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