IT Support Team Lead- South Germany

The Technical Support Services Team Lead Germany South is responsible for managing a team of regional second level support team members across various locations in the south Germany region and potentially beyond.

Responsibilities: 

• Provide training to team members to ensure they are prepared to provide 2nd level support during incidents
• Provide resources, as required, to support launches and other IT projects
• Ensure all TSS tickets are closed according to the standing KPIs
• Captures site specific network, server, and end device documentation
• Acts as an escalation point for the on call and provides guidance as required
• Carry out work and implement standards as established by the System and Network Engineering Teams in regard to planning and supporting the plants in the areas of Desktop, WAN, LAN, Servers, and Disaster Recovery
• Provide second level diagnostic support along with the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers 
• Provides onsite support for new site launches, server / network refreshes
• Supports other projects as required 
• Rollout clear requirements across the team on expectations around site level standards ensuring compliance and reporting issues so they can be tracked and resolved.
• Building relationships with site leadership, performing reviews and communicating IT activities and issues happening at their site.
• Tracking hardware lifecycle and planning refresh in line with the budget process and business renewal process.

Skills and Qualifications: 

• A combination of equivalent professional training and certifications combined with a minimum of three years related work experience in a position(s) with increasing responsibility and supervisory duties.
• Highly familiar with IT Hardware, operating systems, identity access management and IT security gateways and protocols.
• Have awareness of infrastructure technologies; Azure, Virtualisation, Office 365, Windows Server, Active Directory, Web Forwarding Proxying.
• Soft skills include relationship and team building, conflict resolution, mentoring, and ability to communicate effectively to other teams, peers, and other organizations.
• Requires strong problem-solving skills, good judgment, and risk management to mitigate business risk.  Having the ability to see the bigger picture.
• Able to incorporate and follow the ITIL framework and methodologies.
• Excellent command in both English and German.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Economic Zones, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. 

The DP World family comprises of syncreon, Imperial and P&O.