Customer Success Manager

Our client, an award-winning leader in the cybersecurity and awareness space, is looking for a dynamic individual to take on a customer-facing role and work with some of the most well-known brands worldwide. This role offers the chance to engage with prominent global brands and make a meaningful impact in the cybersecurity and awareness industry.

When joining the team, the selected individual will become part of a dynamic and fast-growing group of professionals. The company is dedicated to providing the education and support needed for team members to excel in their roles. Emphasizing the importance of team values, they create a vibrant and invested environment for professional growth.

This opportunity is ideal for those who want to be part of an innovative and forward-thinking company, working with top-notch professionals and making a significant difference in the cybersecurity and awareness industry. It's a chance to join a team that is eager to achieve greatness together.

Ideal Candidate:
- Individuals with a minimum of 2 years' experience in a customer-facing, target-based role are encouraged to apply.
- The ability to build strong rapport and trust with customers is crucial, as these professionals will be at the forefront of customer interactions.
- Quick and effective learners who can adapt and grow in a fast-paced environment are highly valued.
- IT literacy is a must, especially with prior experience in using the Microsoft suite of programs.

Role Highlights:
- After thorough induction, responsibilities include managing the retention of existing customers of the client.
- Partnering with customers to ensure they are maximizing the use of software and/or consultancy services.
- Gaining deep knowledge and appreciation for the client's suite of software.
- Employing a consultative selling style for cross-selling products and services.
- Working closely with customers to establish their needs and offer value-added solutions.
- Collaborating with the Business Development and Marketing Teams to promote the brand, which may include traveling to events and visiting client sites.
- Monitoring customer contract renewal dates, updating account management activities, and keeping records updated on CRM.
- Addressing customer concerns and striving for timely resolutions.

Why It's a Great Opportunity:
- The role demands dedication and hard work, offering immense rewards for those who excel.
- Valuing autonomy, the client treats professionals with respect, offering independence in managing clients with available support whenever needed.
- Continuous learning is a key aspect, with opportunities to learn from seasoned professionals, industry-leading resources, and talented colleagues.
- The environment is perfect for those ready to push boundaries, embrace challenges, and thrive in a supportive and innovative setting.

This is an invitation to join a team of high-achievers and embark on a fulfilling and exciting career journey. If ready for this adventure, apply now to start this rewarding experience with the client.

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