German / English Speaking Customer Support Agent

vor 4 Wochen


Essen, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

Mitarbeiter IT-Support Onsite (m/w/d) Become a part of our dynamic IT team and provide exceptional onsite support In this role, you will be the go-to person for all technical inquiries, ensuring smooth operations and happy users. Your problem-solving skills and technical expertise will be highly valued as you tackle challenges and contribute to exciting IT projects.
Your Responsibilities:

Provide top-notch 2nd Level support, resolving tickets efficiently and effectively.
Serve as the primary contact for technical questions and issues, delivering outstanding customer service.
Install and configure hardware and software, ensuring seamless integration.
Actively participate in IT projects, including rollouts, migrations, and hands-on support.
Analyze and document system and application errors, contributing to continuous improvement.
Your Skills:

Proven experience in 2nd Level IT support or a degree in IT Systems Integration.
Familiarity with ticketing systems and best practices in IT support.
Proficiency in common software applications and relevant IT tools.
Excellent communication skills in both German and English.
What We Offer:

A competitive salary and benefits package.
Opportunities for professional development and growth.
A positive and collaborative work environment.
The chance to make a real impact on the company's success.



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