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IT Support Specialist

vor 4 Monaten


Hannover, Deutschland HDI AG Vollzeit

Innerhalb der HDI Group bündeln wir Aufgaben für die Gesellschaften der Privat- und Firmenversicherung und der Industrieversicherung. Die Stelle wird in Voll- oder Teilzeit (bis zu 38 Stunden pro Woche) besetzt. Aufgaben Organisatorische und prozessuale Schnittstelle zwischen Dienstleister:innen und dem HDI Zentrale(r) Ansprechpartner:in für IT Themen für Vorstände und vorstandsnahen Funktionen Betreuung des IT-Arbeitsplatzes von VIP-Anwender:innen zu Standardausstattung, Arbeitsplatzdruckern, Mobile Devices (iPhone und iPad), Non-Standard Hardware und Software Telefonischer Support und Vor-Ort-Einsatz Konzeption und Umsetzung von Spezialthemen oder Kund:innenformaten Mitarbeit in Projekten mit Bezug zu Optimierungsmaßnahmen Optimierung der Services und Prozesse in Zusammenarbeit mit dem Product-Owner und servicenahen Bereichen (z. B. IT-Einkauf) Profil Abgeschlossenes Studium der Wirtschaftsinformatik oder vergleichbare Ausbildung mit entsprechender Erfahrung Kenntnisse zu IT Prozessen (ITSM) sowie ITIL-Kenntnisse inkl. Service Desk, VIP Support) sowie in der Zusammenarbeit mit Dienstleister:innen von Vorteil Strukturierte und eigenverantwortliche Arbeitsweise, sowie eine hohe Teamfähigkeit und Serviceorientierung Ausgeprägte Einsatzbereitschaft und Kommunikationsfähigkeit Erfahrungen in agilen Arbeitsweisen und ausgeprägtes agiles Mindset Sehr gute Erfahrung im Umgang mit Microsoft Produkten (Microsoft 365 bzw. Windows (Inhalt entfernt) Fließende Deutschkenntnisse (C1) sowie gute Englischkenntnisse in Wort und Schrift (ab B1 / B2)