Support Engineer

vor 2 Monaten


Heidelberg, Deutschland Hemmersbach GmbH & Co. KG Vollzeit

IT-Supporter Onsite 2nd Level (m/w/d) Are you passionate about IT and eager to make a real difference? Join Hemmersbach, one of the fastest-growing IT service companies worldwide We provide support in the most extraordinary locations - whether on an oil rig, in the desert, or the Arctic. As an IT Support Technician in Heidelberg, you will be responsible for delivering exceptional service and creating a positive user experience.
What you'll do:
Be the go-to person for all technical inquiries and issues, providing top-notch support to our users in Heidelberg.
Take ownership of ticket resolution, utilizing your problem-solving skills to ensure efficient and effective solutions.
Install and configure hardware and software, playing an active role in IT projects such as rollouts, migrations, and hands-on support.
Analyze and document system and application errors, contributing to continuous improvement efforts.
What you'll need:
Solid experience in 2nd Level Support.
Proficiency in working with ticketing systems.
Strong knowledge of the Windows environment.
Excellent communication skills in both German and English.
What we offer:
A dynamic and challenging work environment in a global company.
Opportunities for professional growth and development.
Competitive salary and benefits package.
A chance to work with cutting-edge technology.
A supportive and collaborative team culture.



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