Customer Support Specialist

vor 1 Woche

Aschaffenburg, Deutschland Exide Technologies GmbH Vollzeit

Exide Technologies ( is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. 6bn energy storage solutions and services to customers worldwide, every year.
We serve the OEMs, projects and the replacement market with our and our customer’s top brands.
He/she represents the voice of the customer inside Exide, and is responsible for assuring customer satisfaction, support solving problem activities and ensure timely answers in order to solve claims and customer problems. Assure compliance with customer requirements according to Exide's policies and follow-up customer audits.
Participate and monitor in new projects and product and process homologations and re-qualifications.
Monitoring and updating KPI's related to the customer (PPM, warranties, non-conformities, claims status etc.).
6 sigma etc.).
Knowledge and interpretation of international quality standards – mainly ISO 9001 and ISO TS 16949
Automotive company experience
Project Management skills
Very good knowledge of German and good knowledge of English
We offer you a challenging, responsible and varied job in a modern, fast growing divison within an International Corporation. You can expect a highly collegial working environment with a reasonable scope for action and decision-making. You will benefit from exciting personal and professional development opportunities, additional corporate well-being initiatives, and several key benefits, including:

Permanent contract
Hybrid working model: combination of remote and collaborative office experience to enable innovation (3 days per week in the office, 2 days remote work after initial adaptation period)
Professional growth possibilities & learning opportunities
Contribute to innovative projects
A real perspective of working in a dynamic environment
Feel free to apply if you think you meet the criteria and are excited to join our project. Please submit your application along with an updated CV in English language. Exide is committed to sustainability and value creation, respecting the planet’s limits and fostering positive change for both the environment and people within the global energy storage system.

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