Global Support Engineer

Advantest - We enable tomorrowʻs technology. IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers. Are you seeking answers and opportunities for your future? At our site in Böblingen you will find both as Your Responsibilities Are you a problem-solver with a can-do attitude? We want to hear from you. Advantest is growing its Global Support Expert team for the V93000 SoC Test System. This team provides 3rd level technical support to the end Customers (focus on hardware). The team in Boeblingen has the highest point of escalation and has a close relationship with the end customer and Field Engineers. Design for support is a key focus, where the team drives new product designs towards supportability and profitability. Your Job Duties and Responsibilities As a Global Support Engineer, you will provide support for the customers of our products. Being the highest point of escalation, you will manage the delivery of technical solutions to address the customer’s needs. You will utilize diverse skills, from strong tactical execution to project management to solve the customers’ issues in a timely manner. Recognized as the global technical support expert for Advantest Semiconductor Test Systems Accountable for global technical escalation management Provide subject matter expertise in defining Service and End User documentation and training for all New Product Introduction A keen understanding of customer requirements with the ability to translate technical details into clear, actionable insights. Review & analyze Customer health trends to proactively identify and resolve issues before the customer escalates. Responsible for defining and measuring support requirements for the new Advantest product development ensuring supportability at lowest support cost Conduct training to propagate knowledge to all regional service organizations worldwide Responsible for installed base product quality, reliability and compatibility Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer Your Qualifications Bachelor’s or master’s degree in Electronics, Electrical Engineering, Mechatronics or related Ideally experience as R&D, Production or Support Engineer within an international environment managing cross-functional projects. Familiarity with electronic test equipment and understanding and troubleshooting hardware Experience with optical measurement instruments (Plus) Proficiency with Linux environments and with languages such as bash, Java or Python for scripting and automation (Plus). Willingness to travel both domestically and internationally to support cross-geographical projects and customer engagements. Required Soft Skills Proactive problem-solver with a customer-centric approach. Excellent communicator with the ability to work collaboratively across global teams. Effective communication in spoken and written English, (German preferred, Chinese or Japanese plus) Process oriented, structured and analytical thought process Can-do attitude, proactive and self-disciplined Customer focused and understanding of customer requirements and needs What We offer Usage of state-of-the-art technology products Teamwork in an international environment Open business culture with flat hierarchies Flexible working hours Room for creativity A share in our success Our offer Flexibility Benefits Development Fitness Security Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing) Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations Take your next career step with us Apply now, preferably via our online application tool If you have any questions, Alena Nicolai will be happy to answer them at .204.8380 For further information visit: Apply now Would you like to know more about jobs at Advantest and about our unique team spirit? Our employees offer you their personal insights into our working environment. Would you like to take a closer look how our working environment looks like? Here you can take a short virtual 360° tour of our company - click the link to get to know us better. Böblingen Amerang