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Customer Success Manager

vor 4 Monaten


Deutschland XING Marketing Solutions Vollzeit

Wir, die XING Marketing Solutions GmbH, sind eine Tochter der New Work SE und verantwortlich für die Werbevermarktung von XING.com sowie den mobilen Angeboten. Das Customer Success Team verantwortet die Umsetzung der Medienkampagnen unserer Geschäftskunden. Die Kundenbetreuung erfolgt hierbei im engen Austausch mit den Account Managern, die – genau wie das Customer Success Team – Teil des Sales Teams sind. Deine Aufgaben: Aneignung eines tiefen Produktwissens über unsere Marketing Solutions Produkte und die Weiterentwicklung unserer Prozesse in der Betreuung unserer Kund·innen. Telefonische als auch schriftliche Beratung unserer Neu- und Bestandskund·innen hinsichtlich der operativen Umsetzung, kontinuierlichen Aussteuerung und Optimierung ihrer Werbekampagnen. Kund·innenenkommunikation, Erstellung von Reportings, Auswertung von Reichweiten- und Zielgruppendaten und Gestaltung von Werbekampagnen. Administrative Tätigkeiten wie die CRM-Pflege und Kampagnenabrechnung. Enge Zusammenarbeit mit anderen Teams und Abteilungen. Dazu gehört beispielsweise die enge Kommunikation mit dem Produkt und dem Sales Team im Hinblick auf Kundenfeedback und die Kampagnenabwicklung. Das bringst Du mit: Erfahrung in der Kundenberatung und Feingefühl, um Deine Kund·nnen auch in schwierigen Situationen effektiv zu unterstützen. Erste praktische Erfahrungen im Bereich Online-Marketing. Hohe Eigeninitiative und technisches Verständnis. Für Dich als Teamplayer·in ist es ein Leichtes, Deine Ideen einzubringen und Dein Organisationstalent hilft Dir, den Überblick zu behalten. Da Deine Ansprechpartner·innen in der DACH Region sind, sprichst Du perfekt Deutsch- und auch in Englisch bist Du verhandlungssicher. Deine Benefits Mobile devices also for private use Drinks, food & goodies public transport ticket Bike leasing Sabbatical and part-time options Trust-based working hours Restaurant vouchers and employee discount Bring your dog to the office up to 12 weeks Workation 6 week vacation Deine Ansprechperson Du hast noch Fragen? Dann melde dich gerne bei uns. Leontina Morvay Recruiting Manager leontina.morvaynew-work.se