Aktuelle Jobs im Zusammenhang mit Engagement Manager - Pinneberg - ITRex Group Pl Sp. Z O.O.

About ITRex

We are a global IT consulting and development company with a We Care attitude, striving to create momentum in our clients’ digital transformation.

Our 230+ team brings together creative and talented cross-functional experts who are hungry for the success of every project. We have delivered hundreds of game-changing solutions to Fortune 500 giants, mid-market companies and startups and pride ourselves on being part of a success story of global leaders such as TASC, Procter & Gamble, Dun & Bradstreet, Dollar Shave Club and JibJab. We value initiative, open communication and self-motivated commitment rather than compliance and box-ticking, and are looking for like-minded individuals who share our passion about doing great new things together.

Your responsibilities

Client Relationship Management

• Build and Maintain Client Relationships: Establish strong, long-term relationships with clients, acting as their primary point of contact.

• Understand Client Needs: Collaborate with clients to understand their business objectives and requirements for software solutions.

• Client Advocacy: Advocate for clients' interests within the company, ensuring their needs are met throughout the development process.

Project Oversight

• Project Coordination: Work with project managers and development teams to ensure projects meet client expectations and deadlines.

• Monitor Project Progress: Track project milestones, timelines, and budgets, addressing any issues that arise.

• Client Communication: Provide regular updates to clients on project status, ensuring transparency and managing expectations.

Business Development

• Identify Opportunities: Look for opportunities to grow existing accounts through additional services or new projects.

• Upsell and Cross-sell: Recommend additional products or services that align with clients' goals and provide value.

• Lead Generation: Contribute to identifying potential leads through client networks and industry events.

Contract and Financial Management

• Contract Negotiation: Negotiate contract terms with clients, ensuring agreements are beneficial for both parties.

• Budget Management: Oversee project budgets, ensuring financial targets are met or exceeded.

• Invoice and Billing Management: Ensure timely and accurate billing, resolving any client billing issues promptly.

Client Satisfaction and Issue Resolution

• Client Satisfaction: Ensure high levels of client satisfaction, measuring through feedback and surveys.

• Problem-Solving: Address client concerns and issues, finding satisfactory solutions promptly.

Team Collaboration

• Work closely with project managers, developers, and other stakeholders to ensure successful project delivery.

• Mentor junior account managers and other team members, providing guidance and support.

Our expectations

Core Skills

• 3+ years of Account Management Experience: A proven track record of managing client accounts, including strategy, planning, and execution.

• Client Relationship Management: Excellent ability to build and maintain strong relationships with clients. This includes understanding client needs, offering solutions, and ensuring customer satisfaction.

• Business Development: Skills in identifying new opportunities, upselling, and cross-selling to existing clients.

• Industry Knowledge: Deep understanding of the IT industry and market trends, including AI/ML.

• Project Management: Ability to manage multiple projects simultaneously, ensuring timely and successful delivery.

• Sales Skills: Strong sales acumen, with the ability to close deals and meet sales targets.

• С2 German language proficiency level.

• Excellent verbal and written English skills, suitable for an international team environment.

Soft Skills

• Communication: Exceptional verbal and written communication skills to interact with clients, colleagues, and stakeholders effectively.

• Problem-Solving: Ability to identify issues, propose solutions, and take corrective actions.

• Negotiation: Skilled in negotiating terms with clients and vendors to achieve favorable outcomes.

• Teamwork and Collaboration: Ability to work collaboratively with other team members and departments.

• Adaptability: Flexibility to adapt to changing client needs and industry trends.

Technical Skills

• CRM Software: Proficiency in Customer Relationship Management (CRM) software, like Salesforce or HubSpot.

• Data Analysis: Ability to analyze account data and generate insights for clients.

• Reporting: Experience in creating and presenting reports to clients and internal stakeholders.

• Leadership: Ability to lead and mentor junior account managers or sales team members.

• Strategic Thinking: A strategic mindset to align client needs with business goals.

• Decision-Making: Strong decision-making skills to drive account management strategies.

What we offer

• A sense of community and friendship, diversity, and inclusivity

• Informal working environment with short decision-making chains

• Flexible work hours and remote work options

• Established personal development processes

• Support of professional training and certification

• Regular company events (ITRexTalks, Q&A sessions with the CEO, Tech Meet-Ups)

• Social security benefits

Contact

Viktoria Azarchik

Talent Acquisition Specialist

Email: viktoria.azarchik@itrexgroup.com