Renewal Sales Operations Analyst

vor 3 Wochen

Berlin, Deutschland CrowdStrike Vollzeit
​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:CrowdStrike is seeking a Renewal Sales Operations Analyst to join our Worldwide Sales and Operations Organization and Global Renewals Management Function within the Customer Acquisition and Retention Excellence Organization.

As a key sales and operations support function, the Renewal Sales Operations Analyst is critical to CrowdStrike’s ability to achieve sustainable retention of key accounts, protect annual recurring revenue (ARR), and drive operational discipline in the field for renewals management and forecasting processes. This critical teammate will be responsible for: (i) scaling the renewals management program globally (ii) driving execution through cross-functional partnerships across the organization.The position will report to the Director of Global Renewals Program.What You’ll Do:Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following:

Plan & build operational dashboards to support the regional inspection of the renewals businessCollaborate and liaise with our Finance, IT, and Sales Analytics counterparts to structure and manage a single source of truth for renewals dataDocument data and metrics definitions for key terms related to renewals in centralized location Strategize and communicate business requirements to automate renewals forecasting and reporting capabilities Enable field sales and sales operations business partners on leveraging renewals dashboards to execute to outcomes Educate business users on renewals data nuances and develop their ability to identify at-risk renewals and inspect progress on risk mitigation strategiesLead renewals data hygiene in SFDC globallyDrive globally consistent operational cadence reviews with the field to review at-risk renewals and roll up in a global renewal forecastProvide business insights to sales leadership on renewals business performance against key metricsDrive churn and contraction ARR trends analysis and business insightsLead analysis of quarterly churn and contraction ARR business drivers and insights with cross-functional leadership forumIdentify opportunities to continuously improve systems, process, and data to eliminate gaps in performance insight, improve data accuracy, and drive operational efficiencies.What You’ll Need:6-8 years of experience in enterprise sales and operations, revenue, or FP&A business analyst rolesExperience with Annual Recurring Revenue business modelExperience reporting ARR metrics such as renewal rate, churn and net retentionPossess keen business insight with the ability to handle, analyze and track recurring revenue dataExperience in Business Intelligence, Data Analytics, and reporting as well as knowledge of data management and analytics solutions such as Tableau and SQL. Proficient in ExcelExperience supporting renewals sales and customer retention is a plusStrong understanding of sales processes, business acumen, and forecasting methodologies. Background with Clari is a plusAbility to analyze data sources and processes to ensure data integrity, completeness, and accuracyKnowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ. Ability to understand complex systems and dependencies Demonstrated ability to collect and assess data, analyze trends, and produce actionable insights that enable process and business improvementsStrong written and verbal communication skills with the ability to quickly establish trust, credibility, and influence across a variety of partnersAdvanced PowerPoint and Excel skillsExperience in working across organizations, notably Sales, Finance, IT, Support and Operations #LI-FW1#LI-HI1#LI-FT1#LI-RemoteBenefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awards with option to participate in ESPP in eligible countriesCompetitive vacation and flexible working arrangementsPhysical and mental wellness programs Paid parental leave, including adoption A variety of professional development and mentorship opportunitiesAccess to CrowdStrike University, LinkedIn Learning and JhannaOffices with stocked kitchens when you need to fuel innovation and collaborationBirthday time-off in your local countryWork with people who are passionate in our mission and Great Place to Work certified across the globeWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.SummaryLocation: Germany - Remote; United Kingdom - Remote; Spain - RemoteType: Full time

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