Operations Engineer

Amazon is at the forefront of innovation within the space of fulfillment
technology and robotics. We are
seeking an innovative and solutions-oriented Operations Engineer to be a part
of our global effort to
develop and deliver the next generation of world-class technology systems
inside our fulfillment centers.
In the Mechatronics & Sustainable Packaging Customer Experience organization,
we have the unique
role and privilege to work backwards from our customer needs and represent
their voice through the
entire products’ lifecycle (from product development, to deployment, to
support & service), embodying
Amazon’s leadership principle: Customer Obsession. We raise the bar on the
readiness of new
technologies in deployment and on the performance of those already in
production; our mission is to
transform “stand-alone work-cells” into “end-to-end integrated solutions” that
are safe, easy-to-operate,
easy-to-maintain, easy-to-deploy, and easy-to-service.
This position is responsible for the schedule, scope and cost planning for
large scale fulfillment
technology and robotics projects into both live and new fulfillment centers
across Europe. As an
operations engineer, your primary role is to own the coordination and
execution of installation,
commissioning, and performance ramp up of the product in the field allowing
the engineering and
product team to focus on the system performance improvement and optimization.
In parallel to the
execution, you will be responsible for driving continuous improvement ideas
into both the deployment
cycle time (safety, quality and productivity), and will be responsible for
detailing engineering design
improvements to the hardware engineering and product teams, to simplify the
installation. This role will
require the ability to build relationships and capture and synthesize the
voice of the customer.
Come help us make history

Flexible locations across the EU (Italy, Germany, Spain and France) and the
UK.

Key job responsibilities
-You will manage the development of project plans and technical solutions which may be defined
-You will Influence internal and external partner teams and suppliers
-You will own the tactical planning on the installation of difficult cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors
-You will support the strategy of your programproduct for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer
-You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams
-This is a travel-based role and you will be expected to travel to meet the requirements of your
projects across Europe, upwards of 90% or more

A day in the life
In this role you will be focused on two primary lines of effort. The first is
deployment project management, and the second is product ramp up support. On a
daily basis you will be expected to collaborate with hardware engineering,
technical program and product managers, and internal customers including site
maintenance and operations teams, to ensure the product you are deploying, is
both ready for deployment and capable of achieving the business requirements.
You will travel to your project sites, collaborate both virtually and in
person, to ensure all business stakeholders are aligned on program status. You
will manage the day to day project scheduling and budget management, and work
on continuous improvement activities to improve the projects in your space.
You will spend time with mentors and your manager to develop your professional
skills, and collaborate amongst your team to move the needle on the services
you are accountable for.

About the team
The CX (Customer Experience) team within Mechatronics & Sustainable Packaging
works backwards from Internal Customer insights to (1) Validate, (2) Deploy
and (3) Support MSP
solutions globally, maximizing solutions readiness and customer satisfaction.
MSP CX maintains unified
accountability in the field towards our internal Customers (Maintenance,
Operations, ACES, Process
Engineering, GES Ops Engineering, etc.), enabling vertical integration and
life-cycle management of MSP
solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up,
and (3) Support. (1) MSP CX
Quality Assurance is a new team under establishment that will own qualifying
and testing MSP solutions,
and validating they are ready to launch; it will adopt a comprehensive and
continuous approach to
qualification, beginning at the earliest stages of one’s lifecycle to
represent Customer requirements and
continues through all future changes towards the latest stage of deprecation,
working backwards from
Customer needs. This team will tightly partner both within MSP (with the
product, development and
scale teams) and outside MSP (with Ops, RME, PE, ACES, GES, etc.). (2) MSP CX
Deployment & Ramp-up
leads on-site implementation activities providing continuity from early field-
Alphasprototypes, through
Betas, and up to General Availability (GA) through the first few months of
site ramp-up. (3) MSP CX
Support provides Technical, Safety, Operations, and Maintenance Support for
MSP solutions that have
graduated to Production.

### BASIC QUALIFICATIONS

- Bachelor’s degree in Engineering (Mechanical or Electrical Engineering) or
other STEM field degrees
- Experience and strong technical background in relevant fields of automated
or non-automated material handling equipment
- Experience directly managing and responsible for multiple large projects
- Experience with Microsoft Office products and applications
- Experience using CAD software (AutoCAD, REVIT, BIM 360, etc.)
- Ability to travel upwards of 90%

### PREFERRED QUALIFICATIONS

- Master’s degree in engineering, mechanical, operations, supply chain,
business administration, or equivalent STEM field
- Experience in Logistics, Distribution, or Fulfillment processes
- Experience in Six Sigma, Lean manufacturing or other operations engineer
tools
- Demonstrated design andor implementation experience with integrated
automation solutions, such as material handling systems, high-speed packaging
lines, or manufacturing lines.
- Experience with benchmarking technical equipment and metrics

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice ( to know more about
how we collect, use and transfer the personal data of our candidates.

mwd

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