eMobility Customer Operations
vor 2 Wochen
E.ON Drive GmbH E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road, at work and at home. We help our customers in every step they take, from personal advice, the installation of charging stations, modern billing systems to the supply of green electricity. At E.ON diversity matters. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse company culture To create equal opportunities for everyone we offer our positions in full or part-time. Seize the chance to become part of our E.ON Drive GmbH team in Essen as soon as possible and apply online now as First Level Steering & Quality Manager - NOC (f/m/d). Create perspectives not only for the future of E.ON, but also for your own. We can't wait to meet you, because none of us is as strong as all of us. Your responsibilities • You are responsible for steering the first level customer service for our Network Operating Centre (NOC), ensuring a positive customer experience when charging in the high-performance charging network of a large OEM • You are responsible for performance management with our external and internal service center service providers, KPI tracking and the initiation of measures in the case of deviations • You define E2E processes within our NOC, ensuring a smooth collaboration between the 1st, 2nd and 3rd level service organization • You help us to further improve our service quality, as well as our operational excellence • You contribute to the continuous growth of our eMobility business Your profile • University degree with a focus on electrical engineering, business or a comparable professional training • Work experience within the eMobility industry or customer services industry • Several years of experience in the area of process improvements and steering of customer service organizations • Ability to problem solve at ease and prioritize workload collaboratively within the team • Excellent communication and negotiation skills in English – additional languages are a plus • Can do attitude with the willingness to contribute to a new business area To keep you motivated and healthy we are offering you the following benefits: To keep you motivated and healthy we are offering you the following benefits: • Flexibility : hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance • Working from abroad : up to 20 days in the European economic area • Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas • Modern work environment: workplace according to digital and ergonomic standards • Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings • Family service support: services in the areas of childcare, holiday care, nursing support or everyday assistance • Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health) • Corporate Benefits: employee share program, pension scheme, employee discounts, special insurances (and much more) • A central location: very good public transport connection, free parking and charging points for e-vehicles • Individual mobility: private car and bicycle leasing Inklusion Uns ist wichtig, Menschen mit Behinderung ein faires Bewerbungsverfahren zu ermöglichen, in dem sie ihr Bestes zeigen können. Daher wird unsere Schwerbehindertenvertretung frühzeitig in das Verfahren einbezogen. Bitte teile uns über das Bewerbungsformular mit, ob du technische oder organisatorische Anpassungen für das Bewerbungsverfahren benötigst. Wir stellen diese gern zur Verfügung.
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Werkstudent Operations eMobility Startup
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive Infrastructure GmbH VollzeitDeine AufgabenAls Werkstudent Operations eMobility Startup wirst du Teil eines dynamischen Teams sein, das sich auf die Entwicklung und Implementierung von Lösungen für den eMobility-Markt konzentriert. Deine Hauptaufgaben werden sein:Schnittstellenmanagement: Du wirst die Schnittstellen zwischen unserem Deployment-Team und anderen internen und externen...
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Werkstudent Operations eMobility Startup
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive Infrastructure GmbH VollzeitDeine AufgabenAls Werkstudent Operations eMobility Startup wirst du Teil eines dynamischen Teams sein, das sich auf die Entwicklung und Implementierung von Lösungen für den eMobility-Markt konzentriert. Deine Hauptaufgaben werden sein:Schnittstellenmanagement: Du wirst die Schnittstellen zwischen unserem Deployment-Team und anderen internen und externen...
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Operations Assistant eMobility
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive Infrastructure GmbH VollzeitDeine AufgabenOrganisieren von Schnittstellen zu unserem Deployment Team und mit Fokus auf die Übernahme von neuen Assets in die operative VerantwortungErstellung von Prozessschaubildern und darauf basierend Abstimmungen mit internen und externen StakeholdernManagen und Zusammentragen von Kundenrückmeldungen und Identifizierung der richtigen...
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Operations Assistant eMobility
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive Infrastructure GmbH VollzeitDeine AufgabenOrganisieren von Schnittstellen zu unserem Deployment Team und mit Fokus auf die Übernahme von neuen Assets in die operative VerantwortungErstellung von Prozessschaubildern und darauf basierend Abstimmungen mit internen und externen StakeholdernManagen und Zusammentragen von Kundenrückmeldungen und Identifizierung der richtigen...
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Operations Manager NOC
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, dedicated to bringing renewable energy to the road. Our mission is to support individuals and companies in their transition to electromobility, offering smart solutions for charging on the road, at work, and at home.Job SummaryWe are seeking an experienced...
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Operations Manager NOC
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, dedicated to bringing renewable energy to the road. Our mission is to support individuals and companies in their transition to electromobility, offering smart solutions for charging on the road, at work, and at home.Job SummaryWe are seeking an experienced...
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Operations Manager NOC
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions, dedicated to bringing renewable energy to the road and supporting individuals and companies in their transition to electromobility. Our product portfolio includes smart charging solutions for on-the-go, at work, and at home, as well as modern billing systems and green...
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Operations Manager NOC
vor 1 Tag
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, offering a range of services to support individuals and companies in their transition to electric vehicles. Our mission is to make e-mobility accessible and convenient for everyone.Job DescriptionWe are seeking an experienced Operations Manager NOC to join our team...
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Operations Manager NOC
vor 1 Tag
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, offering a range of services to support individuals and companies in their transition to electric vehicles. Our mission is to make e-mobility accessible and convenient for everyone.Job DescriptionWe are seeking an experienced Operations Manager NOC to join our team...
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eMobility Customer Operations
Vor 4 Tagen
Essen, Deutschland E.ON Drive GmbH VollzeitE.ON Drive GmbHE.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road,...
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Operations Manager NOC
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions, dedicated to bringing renewable energy to the road and supporting individuals and companies in their transition to sustainable transportation.Job SummaryWe are seeking an experienced Operations Manager NOC to join our team in Essen, Germany. As a key member of our operations...
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Operations Manager NOC
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions, dedicated to bringing renewable energy to the road and supporting individuals and companies in their transition to sustainable transportation.Job SummaryWe are seeking an experienced Operations Manager NOC to join our team in Essen, Germany. As a key member of our operations...
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Operations Manager NOC
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions, dedicated to bringing renewable energy to the road and supporting individuals and companies in their transition to sustainable transportation.Job SummaryWe are seeking an experienced Operations Manager NOC to join our team in Essen, Germany. As a key member of our operations...
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Werkstudent Operations eMobility Startup
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland E Drive Infrastructure GmbH Vollzeit{"h3": "Deine Aufgaben"} Organisieren von Schnittstellen zu unserem Deployment Team und mit Fokus auf die Übernahme von neuen Assets in die operative Verantwortung Erstellung von Prozessschaubildern und darauf basierend Abstimmungen mit internen und externen Stakeholdern Managen und Zusammentragen von Kundenrückmeldungen und Identifizierung der richtigen...
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Werkstudent Operations eMobility Startup
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland E Drive Infrastructure GmbH Vollzeit{"h3": "Deine Aufgaben"} Organisieren von Schnittstellen zu unserem Deployment Team und mit Fokus auf die Übernahme von neuen Assets in die operative Verantwortung Erstellung von Prozessschaubildern und darauf basierend Abstimmungen mit internen und externen Stakeholdern Managen und Zusammentragen von Kundenrückmeldungen und Identifizierung der richtigen...
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Operations Manager NOC
Vor 3 Tagen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, dedicated to bringing renewable energy to the road. Our mission is to support individuals and companies in their transition to electromobility, offering smart solutions for charging on the road, at work, and at home.Job SummaryWe are seeking an experienced...
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Operations Manager NOC
Vor 3 Tagen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is a leading provider of e-mobility solutions in Germany, dedicated to bringing renewable energy to the road. Our mission is to support individuals and companies in their transition to electromobility, offering smart solutions for charging on the road, at work, and at home.Job SummaryWe are seeking an experienced...
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Electrical Engineer
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E Drive GmbHE Drive GmbH is a leading provider of e-mobility solutions and a key player in the German e-mobility market. Our mission is to bring renewable energy to the road and support individuals and companies in their transition to sustainable transportation.Job SummaryWe are seeking an experienced Electrical Engineer to join our Operations team as...
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Electrical Engineer
vor 1 Woche
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E Drive GmbHE Drive GmbH is a leading provider of e-mobility solutions and a key player in the German e-mobility market. Our mission is to bring renewable energy to the road and support individuals and companies in their transition to sustainable transportation.Job SummaryWe are seeking an experienced Electrical Engineer to join our Operations team as...
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Operations Manager NOC
Vor 4 Tagen
Essen, Nordrhein-Westfalen, Deutschland E Drive GmbH VollzeitAbout E.ON Drive GmbHE.ON Drive GmbH is the backbone of the German e-mobility business, representing the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany in traveling in a clean, quiet, and affordable way using electromobility.Job DescriptionWe are seeking an experienced Operations Manager NOC...
