Support Manager in Teilzeit

vor 2 Wochen

Eschborn, Deutschland Deutsche Bank Vollzeit

English version below*



Sie sind für die kontinuierliche Durchführung von Rezertifizierungsmaßnahmen für Anwendungen und unstrukturierten Datenzugriff in der gesamten Bank verantwortlich und vertreten das CSO-Team gegenüber Anwendungseigentümern und dem Unternehmen. Probleme dokumentieren und an das Management weiterleiten
Dokumentation, Betriebsverfahren, Benutzerhandbücher und Schulungsmaterialien pflegen
Dokumentation, Betriebsverfahren, Benutzerhandbücher und Schulungsmaterialien entwickeln und aktualisieren
Funktionale Kenntnisse: RSA IGL, ServiceNow, Oracle Developer Tools und Kenntnisse mit SQL-Skripten und Excel-Makros, AD, VDR.
Allgemeine Computerkenntnisse, einschließlich Microsoft-Tools, E-Mail usw.
Starke Fähigkeiten in den Bereichen Organisation, Multitasking und Priorisierung
Fähigkeiten im IT-Service-Management (ITIL)
Emotional ausgeglichen Eine positive Haltung hilft uns, die Herausforderungen des Alltags zu meistern - beruflich wie privat. Sozial vernetzt Der Austausch mit anderen eröffnet uns neue Perspektiven, bringt uns beruflich wie persönlich voran und stärkt unser Selbstvertrauen und Wohlbefinden. Profitieren Sie von Angeboten wie Unterstützung durch den pme Familienservice, das FitnessCenter Job, flexible Arbeitszeitmodelle (bspw. Teilzeit, Jobtandem, hybrides Arbeiten) sowie einer umfangreichen Kultur der Vielfalt, Chancengleichheit und Teilhabe.
Finanziell abgesichert Die Bank sichert Sie nicht nur während Ihrer aktiven Karriere, sondern auch für die Zukunft finanziell ab und unterstützt Ihre Flexibilität sowie Mobilität - egal ob privat oder beruflich. Profitieren Sie von Angeboten wie Beitragsplänen für Altersvorsorge, Bankdienstleistungen für Mitarbeiter*innen, Firmenfahrrad oder dem Deutschlandticket.
Da die Benefits je nach Standort geringfügig variieren, gehen Sie bitte bei konkreten Fragen auf Ihre Recruiterin zu.


Die Stelle wird in Voll- und in Teilzeit angeboten.


Team is responsible for onboarding user and infrastructure applications to central solutions, managing entire access life cycle of business users which includes provide access on need-to-know basis, segregation of duty, provide recertification services and revoking access when not required.


You will be responsible for driving Application, Unstructured Data Access Recertification drives across the bank ongoing basis while representing CSO team to application owners and business. Accessio is the central solution for unstructured data access recertification, i.e. Active Directory group membership recertification and Virtual Data Rooms (Brainloop, Intralinks, DebtDomain)



Raise service requests for executing data ETL jobs
Provide end user support and respond to customer queries
Document and escalate issues to management
Support processes to ensure SLAs and application availability
Analyze complex data feeds, identify discrepancies and provide operational reporting as needed
Knowledge of Infrastructure domain and understanding of access management and provisioning preferred
Functional knowledge: RSA IGL, ServiceNow, Oracle Developer Tools and proficiency with SQL scripting and Excel macros, AD, VDR.
General computer skills including Microsoft tools, email etc.
IT Service Management skills (ITIL)
We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.
You can benefit from health check-ups; You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.
You can benefit from offerings such as pension plans, banking services, company bicycle or "Deutschlandticket".
This job is available in full and parttime


We strive for a culture in which we are empowered to excel together every day. Together we are Deutsche Bank Group.


We welcome applications from all people and promote a positive, fair and inclusive work environment.

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